PLAY

Goldenbet Responsible Gambling

As a responsible iGaming provider, we want our users to enjoy gambling as a form of entertainment, not as a source of income. Gambling should only be done with extra money and time that you can afford to lose.

We are committed to providing a safe, fair, and enjoyable environment for all players.

1. Protecting Underage Users

  • Players under 18 are strictly prohibited from registering or playing.

  • We take all reasonable measures to prevent minors from accessing our services.

Recommendations for parents and guardians:

  • Do not leave minors unattended near devices logged into the casino.

  • Do not allow minors to gamble or share payment information.

  • Use separate profiles on shared devices.

  • Consider child-protection software to block gambling websites (e.g., Net Nanny, CyberPatrol).

Any underage users found playing will be blocked immediately.

2. Staff Awareness and Training

All staff are trained to recognize signs of problem gambling and to take appropriate steps to assist players.

We provide tools to help players gamble responsibly:

  • Account limits

  • Time-out periods

  • Self-exclusion options

  • 24/7 customer support

  • Tools to manage gambling habits

  • Links to responsible gambling organizations

3. Time-Out Period

If you need a short break from gambling, you can temporarily suspend your account using the available account management tools.

4. Self-Exclusion

Players may exclude themselves from gambling for longer periods, ranging from six months up to five years. Self-exclusion helps prevent problem gambling and gives players time to take a break.

5. Identifying Problem Gambling

Ask yourself the following questions to assess your gambling habits:

  • Do family or friends often express concern about your gambling?

  • Do you gamble while doing other activities?

  • Do you consider gambling as a way to earn money?

  • Are your thoughts focused on winning jackpots?

  • Do you feel bored without gambling?

If you answer “yes” to any of these questions, it may be a sign to review your gambling behavior.

6. Help and Support Goldenbet

If you feel you may have a gambling problem, seek help from professional organizations:

  • Gambling Anonymous

  • GamCare

  • Gambling Therapy

These organizations provide guidance, support, and treatment options.

7. Contacting Support

We provide customer support 24/7 for responsible gambling guidance and assistance with account tools such as time-outs and self-exclusion.